The hottest Six Sigma management and team building

Six Sigma management and team building

in the increasingly competitive market environment, providing products or services with perfect quality is the focus of managers' work at present, and the continuous improvement of quality is a necessary condition for the survival of the company. Among many quality management strategies, six sigma management method, which has sprung up in recent years, is an important one

Six Sigma management activities originated from Motorola, which has implemented the "quality revitalization plan" since 1980, which includes accelerating product development, greatly improving product quality and adjusting the factors that will affect the overall measurement accuracy of equipment; In the test experiment, the whole production process dynamic decadent series of experimental machines to reduce costs, hoping to enhance the competitiveness of enterprises. Since then, many famous enterprises such as general electric, Ericsson, IBM and Sony have followed suit, which has had an important impact on contemporary quality management. Today's Six Sigma management method has been regarded as a comprehensive management system and development strategy for enterprises to obtain inorganic materials in business, which not only has a certain flame retardant effect, but also maximizes their business performance

I. the meaning of Six Sigma management thought

small Greek letters“ σ” (sigma) stands for "standard deviation" in statistics, indicating the dispersion of data relative to the average. six σ The qualified rate of representative products is 99.99966%. However, with the development of Six Sigma management, it has become a set of systematic enterprise management theory and practical methods. The essence of Six Sigma management is the continuous improvement of the process. It is a methodology of continuous improvement. It is a process innovation method to improve customer satisfaction and reduce operating costs and cycles. It improves the operation quality of the core process of the organization, and then improves the profitability of the enterprise, so that the enterprise can obtain competitiveness and sustainable development ability in the new economic environment. Its connotation includes the following points:

1 Customer centered principle. Nowadays, the market changes rapidly, and the enterprise's response ability and measures are limited. First of all, putting limited energy on customers is the basis of enterprise survival

2. Decision making method based on fact data. The basic idea is based on data, revealing problems through data, introducing the revealed problems into statistical concepts, and using statistical methods to put forward solutions to problems

3. Pay attention to the process, management and improvement. It starts from the operation of the existing process, analyzes and finds problems, makes improvements, and emphasizes the process method

4. Advocate active management and put prevention first

5. We are eager for boundless cooperation and pursue mutually beneficial supplier relations

6. The pursuit is the desire for perfection and the tolerance for failure. It uses σ Value to measure the quality level of products or services

7. It reflects the corporate culture of continuous improvement and advocating learning. It cultivates leaders with the abilities of organization, motivation, project management and mathematical statistical diagnosis for enterprises. They form the core strength of enterprises to adapt to change and competition, and listen to the voice of customers at any time, so as to improve their work

in a word, six sigma management is a flexible and comprehensive system method. It is based on the understanding of customer needs, the statistical analysis of factual data, and the attention to the management, improvement, and reengineering of business processes. It uses scientific methods to improve efficiency, reduce costs, increase market share, retain customers, and change the corporate culture, so as to optimize the whole process and finally meet customer needs

second, the emergence and significance of team

team theory is the hot spot of Western management theory, and team has also become an important organizational form of modern enterprises. With the increasing market competition, many managers have realized that teamwork is an important part of today's enterprise spirit and the spiritual force to continuously enhance the cohesion and competitiveness of enterprises. Every organization encourages employees to participate in organizational activities. The reason why teams are widely adopted is their contribution to organizational efficiency, which is embodied in:

1 The team is flexible: the team is characterized by its member composition, sense of honor, working attitude under encouragement, and recognition of the team. It integrates resources according to the environment and customer needs, and makes an immediate, rapid and quality response to key points

2. Team members have a strong sense of belonging. Team goals and work design are participated, designed and implemented by members themselves. Employees pay high efforts because they are respected and go all out because of their commitments

3. Teams can improve productivity. The team model simplifies the organizational structure, facilitates internal coordination, and enables the decision-making level of the enterprise to focus on formulating correct development strategies and looking for good market opportunities and development space

4. Team can enhance staff skills, improve staff quality, and fully reflect people-oriented management

5. The team can optimize the internal environment of the enterprise, facilitate communication and coordination, and enhance cohesion. Team members integrate and sublimate their personal goals into common team goals and establish a common value system

team building is the common responsibility of team leaders and members. During the construction process, an open and confident atmosphere should be created to make all team members have a sense of unity and mission. Team leaders should ensure that team members maintain mutual communication and create conditions for promoting socialization among members. Team members should also actively create conditions to strengthen communication and integration

through team building, first of all, team members should be able to establish clear common goals and enhance their attractiveness, charisma and combat effectiveness. Secondly, reasonable division of labor and cooperation should be achieved, so that each member can clarify their own roles, powers, tasks and responsibilities, as well as the relationship between them. Then, a high degree of cohesion should be cultivated, so that team members can actively and enthusiastically pay the necessary time and efforts for the successful completion of the task, In addition, we should strengthen mutual trust among members, promote mutual care and mutual recognition among members, and achieve effective communication among members to form an open and frank communication atmosphere

(I) feasibility of applying Six Sigma Management in team building

1 Team building has clear customer orientation. In the process of team building, from the selection of team members to the clarification of tasks and process design, the completion of team goals is always considered as the primary factor. Each department shall provide qualified members for team organization planning to meet their personnel needs

2. Team building is based on facts. In the whole process of the team, there is a lot of data information. We can evaluate the work quality and personnel quality by setting up a series of indicators and statistical analysis of data information to ensure the realization of the ultimate goal

3. Team building follows a clear workflow. Whether in the selection of members or in the process of completing tasks, there are written or customary workflow and methods, and the process is concise and effective

4. Team building focuses on active communication and cooperation between members. Timely communication is conducive to clarifying tasks, finding problems, and laying the foundation for achieving the goals of the team

5. In the process of team building, according to individual personality differences, cultivate members' value orientation and sense of identity and belonging to the organization, so as to lay the foundation for the establishment of corporate culture

(II) application steps of Six Sigma Management in team building

the typical steps of Six Sigma management include definition, measurement, analysis, improvement and control (DMAIC). The breakthrough strategy of Six Sigma management is essentially the DMAIC performance improvement model, a set of methods to analyze and solve problems. It constitutes the basis of Six Sigma management theory, and all processes and activities are carried out closely around DMAIC. Based on data, DMAIC is used to improve existing products or processes as a whole and achieve six sigma goals. These five steps can also be applied to team building. Through the operation of these five steps, the causes of defects in team building can be eliminated and the quality of work can be improved

1. Definition

the definition stage is to solve some basic problems for follow-up work, such as what products or services we want to provide? Who is the customer? What are customers' needs? How is the work usually carried out? Discuss and answer these questions to formulate the DMAIC plan. In this stage, the team building mainly includes creating a team description and determining the process and specification

2. Measurement

the purpose of measurement mainly includes selecting quality characteristics, defining performance standards, and measuring system analysis. The selection of quality characteristics is to determine the key quality factors that have a great impact on major customers; Performance standards are defined to determine the lower limit acceptable to customers for each key quality factor; Measurement system analysis is to determine the measurement method of key quality factors and evaluate the accuracy of the measurement system. In this stage, the gap between actual and ideal teams is mainly evaluated by measuring facts and data

3. Analysis

analysis is to use statistical tools to analyze the whole system and determine the gap between the performance of existing systems and processes and the established goals and solutions. This stage in team building is mainly used to analyze the reasons for the gap between the actual and ideal teams and the reasonable measures to eliminate the gap

4. Improvement

improvement is the core process of Six Sigma management. Through a lot of analysis, we can find out the scheme to eradicate and prevent defects, and use statistical methods to measure the effect of improvement. For the defects caused by objective factors, corresponding measures can be taken to improve them according to the reasons. This stage is also the most important step in team building. Through improvement, team performance gradually approaches the goal

5. Control

the purpose of the control phase is to ensure that once the process improvement is completed, it can continue without returning to the previous state. It mainly controls the key factors for a long time and takes measures to maintain the improvement results. In the process of team building, this stage mainly monitors the improvement activities to ensure that they do not deviate from the goal

application model of four and six sigma management thought in team building

based on the above point of view, this paper gives the application model of Six Sigma management thought in team building. The team building process runs through the whole team management process, from the creation of the team description to the determination of the process and specification, the formation (correction) of team membership, and then evaluate the gap between the actual and ideal team, take measures to eliminate the gap and monitor the activities of the whole team, and finally judge whether the team's performance is consistent with the goals. If there is a deviation, restart D